Are all your products original and authentic?
Yes. As an officially authorized core distributor for CRRC Times Electric, we guarantee that 100% of our products are original, brand-new, and fully traceable back to the factory. We can provide certificates of conformity and other documentation upon request.
How can I request a sample?
For qualified projects, we are happy to provide engineering samples. The best way is to navigate to the specific product page you are interested in and click the "Request a Sample" button. Alternatively, you can use our main Contact Us page and specify the part number and project details.
Do you provide technical support?
Absolutely. Technical support is a core part of our value proposition. Our team of experienced Field Application Engineers (FAEs) can help with component selection, design review, troubleshooting, and understanding datasheets. Please contact us with your technical query.
What is your typical lead time?
For items we have in stock, we can typically ship within 1-2 business days. For factory orders, the lead time varies depending on the specific product and factory capacity. When you request a quote, we will provide you with an accurate and up-to-date lead time.